Frequently Asked Questions (FAQ)

Welcome to The Little Craft Company!
We know you may have a few questions before placing an order, so we’ve put together the answers to our most common ones below.

💌 How do I place an order?

Ordering is easy!
Simply browse our collections and place your order through the website, or message us directly if you’d like something custom.

For personalised items, we may request names, dates, photos or wording before we begin creating your design.

✨ Can I personalise an item?

Yes of course you can. Items that can be personalised will have that option in the product description

You can add things like:

  • Names
  • Dates
  • Short messages
  • Photos
  • Custom designs

Once we receive your details, we’ll often send a mock-up for approval before printing.

🖼 Will I see a preview before you make it?

For many personalised items, yes!
We’re happy to provide a digital mock-up so you can check everything looks perfect before we print.

⏳ How long do orders take?

Most of our items are either printed stock ready to be sent or handmade to order, so turnaround times can vary depending on how busy we are.

Typically:

Printed Stock/Small Items: 3–7 working days

Personalised gifts: 3–7 working days

Custom photo items: up to 7–10 working days

If you need something urgently, just drop us a message and we’ll do our best to help.

📦 Do you offer delivery?

Yes! We offer delivery across the UK.

Postage costs are calculated at checkout, and we always package items carefully to ensure they arrive safely.

🏡 Do you offer local collection?

If you’re local, collection may be possible – just contact us before ordering and we can arrange it.

🎁 Can I send an item as a gift?

Absolutely! Many of our products make perfect gifts.

You can also request gift-style packaging or include a message for the recipient.

💖 What is You Matter Mail?

You Matter Mail is our calming letterbox gift range, created to spread kindness, comfort, and positivity.

Perfect for self-care, mental health support, or sending a thoughtful surprise through the post.

📥 What are Digital Downloads?

Our digital downloads are printable resources you can access instantly after purchase.

These include planners, wellbeing sheets, positivity pages and more – perfect for quick and affordable inspiration.

🔁 Do you accept returns?

Because many of our items are personalised, we’re unable to accept returns unless an item arrives faulty or incorrect.

If there is any issue at all, please contact us and we will always do our best to make it right.

❓ I have a custom request – can you help?

Yes please! We LOVE custom orders.

If you have an idea that isn’t listed on the website, message us and we’ll see what we can create together.

📩 How can I contact you?

You can reach us anytime via:

  • Our website contact form
  • Facebook or Instagram messages
  • Email (if listed on the site)

We aim to respond as quickly as possible.

Thank you so much for supporting our small business 💕
Designed With Love – The Little Craft Company